Shipping & Returns

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

SHIPPING
We arrange shipping on your behalf. Generally, we can not accept claims that result from late delivery, deteriation or damage en-route, as these are matters outside of our direct control.

Where same-day deliveries are possible you must place your order by 8.00am on the day of dispatch to catch the 10am courier. Same day delivery is only available for customers within approximately a 100km radius of Hamilton.

For overnight deliveries, orders must be place by noon of the day of despatch to catch the 2.00pm courier

RISK OF LOSS
All items purchased from @@coname@@ are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

SUBSTITUTIONS
We reserve, at all times, the right to substitute the nearest equivalent variety, colour or grade to that actually ordered. No claims will be accepted where we have substituted in good faith to meet the total number of stems required in your order.

CLAIMS
Claims must be notified within 24hrs. We will, at our descretion replace damaged or inferior product when the fault is ours. We may require photographic evidence or product return in support of claims.